Cititel Mid Valley is in Mid Valley City's business district, convenient to Megamall shops and restaurants, and approximately 35 miles from Kuala Lumpur International Airport. The adjacent Mid Valley Megamall has over 430 retail outlets, themed restaurants, cafes, bistros, two international food courts, a 38-lane bowling alley, a fitness center, an 18-screen cinema, and more.

Hotel amenities include Citi Cafe (24-hour dining), Citi Lounge, and the Health Spa's steam bath, Jacuzzi, sauna, and massage treatments. The hotel also offers valet laundry service, travel and tour arrangements, currency exchange, a business center, and broadband Internet access at Citi Cafe and the hotel lobby.

All rooms feature IDD telephones, voicemail, broadband Internet access, individual climate control, ceiling fans, satellite TV and in-house movies, coffee and tea facilities, mini-fridges, hairdryers, and shower stalls. Rates are based on double occupancy. Charges for extra adults may apply and will be due directly to the hotel.